| Author | Messages | |
fctom
Posts:4
 | | 03/30/2010 10:16 PM |
| Hello all ,
I know this a pretty basic issue but also see while trying to Google an answer that I am running into a rather common problem while trying to use a GPO to install adobe acrobat.. By the way this is the first package I’ve tried to install using a GPO. I’ve followed the instructions to create the msi package on a network share \\server\packages\acrobat9pro\acropro.msi<file:///\\server\packages\acrobat9pro\acropro.msi> The permissions on both the share point and the directories include both domain controllers and authenticated uses with at least read access. When I assign the GPO to a computer, doing my testing with just a single system I keep getting errors stating :
… The installation source for this product is not available. …
I just tried to manually run the msi from a command prompt and it works but that brings up another question. When I manually start the msi I am prompted for various input items, the serial number which since we buy volume site license copies will be a constant and it prompts for typical, full or custom installation options, we generally just want to default to a full install.
So if someone can first tell me how to get the system to be able to see the msi file then secondly how to configure the msi so that it won’t be asking for use input that would be a great help.
To setup the GPO and apply patches to the MSI I followed the basic instructions at:
http://www.adobe.com/devnet/acrobat/pdfs/gpo_ad_9.pdf
The server that I configured the GPO on is running 2008R2 the server that houses the share is a 2008 member server. OH one last question I will be installing the software on a combination of 32 and 64 bit versions of XP and 32 and 64 bit versions of Windows 7 will I need to create a separate msi file for each OS version. I think not as the msi I was able to run from a command prompt was created while logged into a 64 bit Windows 7 system and seemed to install on a 32bit XP box with no issues.
Thank you,
Tom
| | | |
| fctom
Posts:4
| | 03/30/2010 10:28 PM |
| I think I may have answered my question about configuration of acrobat I found their Customization Wizard 9 I haven’t tried it yet but think I’m on the right track for a no question install. I still need help with the file access problem.
Thank you,
Tom
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Schipper,Thomas
Sent: Tuesday, March 30, 2010 3:16 PM
To: xxxxxxxxxxxxxxxx
Subject: [gptalk] Problems installing software msi package
Hello all ,
I know this a pretty basic issue but also see while trying to Google an answer that I am running into a rather common problem while trying to use a GPO to install adobe acrobat.. By the way this is the first package I’ve tried to install using a GPO. I’ve followed the instructions to create the msi package on a network share \\server\packages\acrobat9pro\acropro.msi<file:///\\server\packages\acrobat9pro\acropro.msi> The permissions on both the share point and the directories include both domain controllers and authenticated uses with at least read access. When I assign the GPO to a computer, doing my testing with just a single system I keep getting errors stating :
… The installation source for this product is not available. …
I just tried to manually run the msi from a command prompt and it works but that brings up another question. When I manually start the msi I am prompted for various input items, the serial number which since we buy volume site license copies will be a constant and it prompts for typical, full or custom installation options, we generally just want to default to a full install.
So if someone can first tell me how to get the system to be able to see the msi file then secondly how to configure the msi so that it won’t be asking for use input that would be a great help.
To setup the GPO and apply patches to the MSI I followed the basic instructions at:
http://www.adobe.com/devnet/acrobat/pdfs/gpo_ad_9.pdf
The server that I configured the GPO on is running 2008R2 the server that houses the share is a 2008 member server. OH one last question I will be installing the software on a combination of 32 and 64 bit versions of XP and 32 and 64 bit versions of Windows 7 will I need to create a separate msi file for each OS version. I think not as the msi I was able to run from a command prompt was created while logged into a 64 bit Windows 7 system and seemed to install on a 32bit XP box with no issues.
Thank you,
Tom
| | | |
| dmarelia
Posts:394
| | 03/30/2010 10:49 PM |
| Thomas-
Yes, typically you need to create a transform and associate it with the MSI (under the Modifications tab within the GPO). I suspect their customization wizard will create that transform (.mst) file.
As for package access, it could be any number of issues, but one thing you should try is to explicitly grant the group “Domain Computers” access to the package share and file permissions. See if that helps. If not, it could be a network stack timing issue and we can tackle that separately.
Darren
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Schipper,Thomas
Sent: Tuesday, March 30, 2010 2:26 PM
To: xxxxxxxxxxxxxxxx
Subject: RE: [gptalk] Problems installing software msi package
I think I may have answered my question about configuration of acrobat I found their Customization Wizard 9 I haven’t tried it yet but think I’m on the right track for a no question install. I still need help with the file access problem.
Thank you,
Tom
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Schipper,Thomas
Sent: Tuesday, March 30, 2010 3:16 PM
To: xxxxxxxxxxxxxxxx
Subject: [gptalk] Problems installing software msi package
Hello all ,
I know this a pretty basic issue but also see while trying to Google an answer that I am running into a rather common problem while trying to use a GPO to install adobe acrobat.. By the way this is the first package I’ve tried to install using a GPO. I’ve followed the instructions to create the msi package on a network share \\server\packages\acrobat9pro\acropro.msi<file:///\\server\packages\acrobat9pro\acropro.msi> The permissions on both the share point and the directories include both domain controllers and authenticated uses with at least read access. When I assign the GPO to a computer, doing my testing with just a single system I keep getting errors stating :
… The installation source for this product is not available. …
I just tried to manually run the msi from a command prompt and it works but that brings up another question. When I manually start the msi I am prompted for various input items, the serial number which since we buy volume site license copies will be a constant and it prompts for typical, full or custom installation options, we generally just want to default to a full install.
So if someone can first tell me how to get the system to be able to see the msi file then secondly how to configure the msi so that it won’t be asking for use input that would be a great help.
To setup the GPO and apply patches to the MSI I followed the basic instructions at:
http://www.adobe.com/devnet/acrobat/pdfs/gpo_ad_9.pdf
The server that I configured the GPO on is running 2008R2 the server that houses the share is a 2008 member server. OH one last question I will be installing the software on a combination of 32 and 64 bit versions of XP and 32 and 64 bit versions of Windows 7 will I need to create a separate msi file for each OS version. I think not as the msi I was able to run from a command prompt was created while logged into a 64 bit Windows 7 system and seemed to install on a 32bit XP box with no issues.
Thank you,
Tom
| | | |
| fctom
Posts:4
| | 03/30/2010 10:54 PM |
| Thank you for the speedy reply. I have granted domain computers read access. I think at one point I even added write permissions but removed those when it didn’t help. The permissions are applied to both the share point and the directory structure and files. I was wondering about a network timing issue but wasn’t sure where to start tweaking things to resolve that if it is the issue.
Thanks again,
Tom
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Darren Mar-Elia
Sent: Tuesday, March 30, 2010 3:32 PM
To: xxxxxxxxxxxxxxxx
Subject: RE: [gptalk] Problems installing software msi package
Thomas-
Yes, typically you need to create a transform and associate it with the MSI (under the Modifications tab within the GPO). I suspect their customization wizard will create that transform (.mst) file.
As for package access, it could be any number of issues, but one thing you should try is to explicitly grant the group “Domain Computers” access to the package share and file permissions. See if that helps. If not, it could be a network stack timing issue and we can tackle that separately.
Darren
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Schipper,Thomas
Sent: Tuesday, March 30, 2010 2:26 PM
To: xxxxxxxxxxxxxxxx
Subject: RE: [gptalk] Problems installing software msi package
I think I may have answered my question about configuration of acrobat I found their Customization Wizard 9 I haven’t tried it yet but think I’m on the right track for a no question install. I still need help with the file access problem.
Thank you,
Tom
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Schipper,Thomas
Sent: Tuesday, March 30, 2010 3:16 PM
To: xxxxxxxxxxxxxxxx
Subject: [gptalk] Problems installing software msi package
Hello all ,
I know this a pretty basic issue but also see while trying to Google an answer that I am running into a rather common problem while trying to use a GPO to install adobe acrobat.. By the way this is the first package I’ve tried to install using a GPO. I’ve followed the instructions to create the msi package on a network share \\server\packages\acrobat9pro\acropro.msi<file:///\\server\packages\acrobat9pro\acropro.msi> The permissions on both the share point and the directories include both domain controllers and authenticated uses with at least read access. When I assign the GPO to a computer, doing my testing with just a single system I keep getting errors stating :
… The installation source for this product is not available. …
I just tried to manually run the msi from a command prompt and it works but that brings up another question. When I manually start the msi I am prompted for various input items, the serial number which since we buy volume site license copies will be a constant and it prompts for typical, full or custom installation options, we generally just want to default to a full install.
So if someone can first tell me how to get the system to be able to see the msi file then secondly how to configure the msi so that it won’t be asking for use input that would be a great help.
To setup the GPO and apply patches to the MSI I followed the basic instructions at:
http://www.adobe.com/devnet/acrobat/pdfs/gpo_ad_9.pdf
The server that I configured the GPO on is running 2008R2 the server that houses the share is a 2008 member server. OH one last question I will be installing the software on a combination of 32 and 64 bit versions of XP and 32 and 64 bit versions of Windows 7 will I need to create a separate msi file for each OS version. I think not as the msi I was able to run from a command prompt was created while logged into a 64 bit Windows 7 system and seemed to install on a 32bit XP box with no issues.
Thank you,
Tom
| | | |
| dmarelia
Posts:394
| | 03/30/2010 11:01 PM |
| Should not make a difference. So you are seeing errors from source Application Management in the application event log that indicate that the source is not present? Here’s a couple of things to try. If you are not already doing it enable the per-computer policy for your target systems under Computer Config\Admin Templates\System\Logon\Always wait for the network at computer startup and user logon. That would be the first thing to try. If you’re already doing that, have a look at this article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;840669
Specifically in there you’re looking to set the GPNetworkStartTimeoutPolicyValue reg value.
Darren
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Schipper,Thomas
Sent: Tuesday, March 30, 2010 2:46 PM
To: xxxxxxxxxxxxxxxx
Subject: RE: [gptalk] Problems installing software msi package
Correct the UNC path not a drive mapping. I didn’t use the fully qualified server name including domain name just the server name if that makes a difference.
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Darren Mar-Elia
Sent: Tuesday, March 30, 2010 3:43 PM
To: xxxxxxxxxxxxxxxx
Subject: RE: [gptalk] Problems installing software msi package
Just to verify, when you defined the path to the package in the GPO, you navigated to the share name rather than the absolute drive path or a mapped drive, correct?
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Schipper,Thomas
Sent: Tuesday, March 30, 2010 2:38 PM
To: xxxxxxxxxxxxxxxx
Subject: RE: [gptalk] Problems installing software msi package
Thank you for the speedy reply. I have granted domain computers read access. I think at one point I even added write permissions but removed those when it didn’t help. The permissions are applied to both the share point and the directory structure and files. I was wondering about a network timing issue but wasn’t sure where to start tweaking things to resolve that if it is the issue.
Thanks again,
Tom
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Darren Mar-Elia
Sent: Tuesday, March 30, 2010 3:32 PM
To: xxxxxxxxxxxxxxxx
Subject: RE: [gptalk] Problems installing software msi package
Thomas-
Yes, typically you need to create a transform and associate it with the MSI (under the Modifications tab within the GPO). I suspect their customization wizard will create that transform (.mst) file.
As for package access, it could be any number of issues, but one thing you should try is to explicitly grant the group “Domain Computers” access to the package share and file permissions. See if that helps. If not, it could be a network stack timing issue and we can tackle that separately.
Darren
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Schipper,Thomas
Sent: Tuesday, March 30, 2010 2:26 PM
To: xxxxxxxxxxxxxxxx
Subject: RE: [gptalk] Problems installing software msi package
I think I may have answered my question about configuration of acrobat I found their Customization Wizard 9 I haven’t tried it yet but think I’m on the right track for a no question install. I still need help with the file access problem.
Thank you,
Tom
From: xxxxxxxxxxxxxxxx [mailto:xxxxxxxxxxxxxxxx] On Behalf Of Schipper,Thomas
Sent: Tuesday, March 30, 2010 3:16 PM
To: xxxxxxxxxxxxxxxx
Subject: [gptalk] Problems installing software msi package
Hello all ,
I know this a pretty basic issue but also see while trying to Google an answer that I am running into a rather common problem while trying to use a GPO to install adobe acrobat.. By the way this is the first package I’ve tried to install using a GPO. I’ve followed the instructions to create the msi package on a network share \\server\packages\acrobat9pro\acropro.msi<file:///\\server\packages\acrobat9pro\acropro.msi> The permissions on both the share point and the directories include both domain controllers and authenticated uses with at least read access. When I assign the GPO to a computer, doing my testing with just a single system I keep getting errors stating :
… The installation source for this product is not available. …
I just tried to manually run the msi from a command prompt and it works but that brings up another question. When I manually start the msi I am prompted for various input items, the serial number which since we buy volume site license copies will be a constant and it prompts for typical, full or custom installation options, we generally just want to default to a full install.
So if someone can first tell me how to get the system to be able to see the msi file then secondly how to configure the msi so that it won’t be asking for use input that would be a great help.
To setup the GPO and apply patches to the MSI I followed the basic instructions at:
http://www.adobe.com/devnet/acrobat/pdfs/gpo_ad_9.pdf
The server that I configured the GPO on is running 2008R2 the server that houses the share is a 2008 member server. OH one last question I will be installing the software on a combination of 32 and 64 bit versions of XP and 32 and 64 bit versions of Windows 7 will I need to create a separate msi file for each OS version. I think not as the msi I was able to run from a command prompt was created while logged into a 64 bit Windows 7 system and seemed to install on a 32bit XP box with no issues.
Thank you,
Tom
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